FAQs

You have questions, and we have answers. 
Preview the FAQs we have below to help put those questions and concerns to rest!

  

Dispensary Questions:

  • What are your store hours?

Our hours of operations are Monday - Sunday from 10 AM - 8 PM EST.

  • Do you accept credit or debit cards?

No. We only accept cash.

  • Do you have an ATM on site?

Yes! We have an ATM in our dispensary you can use for purchases.

  • What are your deals?

Deals vary daily with inventory and seasonality. We encourage you to sign up for our emails and text message alerts as new deals, products, and strains will be emailed on a weekly basis.

  • Do you have a veterans or a military discount?

GreenLabs salutes all military service members and is proud to honor them with a 20% off discount on purchases with a valid photo ID. Valid identification includes a military or Department of Defense ID card, a VA ID card, a driver’s license with “Veteran” printed on it, or a copy of a DD-214. Deals, clearance, and sale items are excluded from this discount.

  • What brands and products do you carry at the dispensary?

GreenLabs currently carries flower, concentrates, ingestibles, edibles, topicals, vapes, pre-rolls, blunts, accessories, glassware, and apparel from nationally recognized brands such as Jerome Baker, Sheldon Black, Cheech & Chong, PAX, Linx, Ooze and so much more!

  • What is required for me to be able to buy cannabis products in the store?

To purchase cannabis products in our store or anywhere in Maryland, you’re required to have a valid Maryland-issued medical card. A card is easy to obtain. Start the process by learning more at https://greenlabsmd.com/pages/how-to-become-a-patient.

  • I am out-of-state but have a state-issued cannabis card. Will you accept that in your store?

Unfortunately, no. Maryland does not recognize cannabis cards from other states.

  • Can I purchase non-cannabis items in the store if I don't have my medical card?

Yes, you can purchase non-cannabis items such as lighters, glassware, bongs, dab rigs, rolling papers, and apparel items.

  • I am a caregiver. Can I buy cannabis on behalf of my patient? How do I do that?

If you are a registered caregiver for a patient, then yes you can purchase cannabis for your registered patient in the state of Maryland. If you’re a caregiver or are interested in becoming a caregiver who would like to purchase cannabis for a patient, please visit https://mmcc.maryland.gov/Pages/caregivers.aspx for more information.

  • I am traveling outside of Maryland. Can I travel with my medical cannabis?

No, it is not advised to travel with your medical cannabis outside the state of Maryland. Federal law prohibits the use, cultivation, transportation, and selling of marijuana. 

  • I am interested in working at GreenLabs. How do I apply?

If you are interested in working at GreenLabs, you can apply at: https://greenlabsmd.com/pages/careers. Please follow the prompts to apply online. 

  • Do you accept returns from purchases made in-store?

We accept returns for apparel and accessories. We recommend holding onto all manufacturer packaging and your receipt for 30 days after purchase. Items purchased from dealers or resellers (and not directly from GreenLabs) are not eligible for return, refund or exchange. Flower, concentrates, edibles, topicals, vapes and pre-rolls are not eligible for return as all sales are final.

  • Where can I sign up to receive emails from GreenLabs?

In order to stay in the know with the latest deals, events, new products, blogs and more, you can sign up to receive emails here!

 

MMCC Questions:

  • How Do I Obtain A Medical Marijuana Card?

Becoming a patient in Maryland is easy and can be done with three easy steps! Visit bit.ly/GreenLabsPatient to register. Once you have verified your email address with One Stop, fill out the Adult Patient Registration.
For more instructions on becoming a patient in the state of Maryland, click here.

  • What is a Caregiver?

A caregiver is a person who is able to purchase medical cannabis from a licensed Maryland dispensary on behalf of his/her designated patient(s) and transport the legally obtained medical cannabis to the patient(s). Once registered, a caregiver must obtain a valid MMCC Caregiver ID Card and may serve a maximum of five (5) registered patients at one time.

  • How Do I Become A Caregiver?

Becoming a caregiver is just as easy as becoming a patient! Visit One Stop to register. Once you have verified your email address with One Stop, fill out the Adult Caregiver Registration.



Product Questions: 

  • What Are Concentrates?

Concentrates are oils that come from the cannabis plant and come in a variety of textures. Concentrates are more potent than flower, and typically have a higher terpene and cannabinoids profile which is why concentrates have a higher THC percentages than flower.

  • What Are Tinctures?

Cannabis tinctures are alcohol-based cannabis extracts—essentially, cannabis-infused alcohol. In fact, tinctures were the main form of cannabis medicine until the United States enacted cannabis prohibition. They’re a great entry point for both recreational and medical consumers looking to ease into smokeless consumption methods. Tinctures are ingested sublingually and are typically ingested under the tongue. They also can be added to beverages.

  • What Are Ingestibles?

Ingestibles, also known as edibles, are something you can ingest that is infused with cannabis such as chews, drinks, capsules, etc. Ingestibles are typically a gummy like in texture and can be found in varying CBD: THC ratios as well as just THC.

 

GreenLabs Events, Pop-Ups & Education:

  • What are the benefits of in-store pop-ups?

In-store pop-ups allows us to form strong relationships with brand ambassadors and patients. By answering questions and sharing our personal knowledge of the brand, we're able to encourage brand awareness and increase awareness about GreenLabs and our products.

  • Are the in-store pop-ups free?

Yes, all in-store pop-ups are free.
 

  • How can I schedule an event-pop-up with GreenLabs?

If you'd like to schedule a pop-up with GreenLabs, please reach out to our COO and our Marketing Director. You can do so by emailing them here.

 
If you still have any additional questions, comments or concerns, please contact us here or give us a call at 410-624-5520.